• Free shipping on orders over $250

  • Buy Now, Pay Later

OUR FAQ'S ARE SUCH KNOW IT ALLS

Have a Question? See below

Exchanges & Returns

We are happy to offer an exchange of your product for something else on our online store. Please see conditions below that apply to the exchange:

  • All exchanges must be unused and in their original condition (including all original packaging).
  • You must complete your exchange within 14 days of the date of your order. Please get in touch with us via the contact us page.
  • You are responsible for the costs of sending the purchased product/s back to us.
  • Any difference in price of the replacement products will be refunded or charged accordingly.
  • The original shipping costs to you are not refunded.

We want to make sure our clients are 100% happy. Should you change your mind about your purchase, you have the option of returning the item within 14 days of having received it for a refund.

  • All returned items must be unused and in the original packaging to be eligible for a return.
  • To arrange a return simply contact us via our contact us page. We’ll reply with a shipping address for you to return your order to.
  • Please note that we do not cover postage costs for returning your items to us.
  • Refunds will be processed to the same method used at checkout.

Unfortunately we cannot provide you an exchange or refund on any custom made orders as we cannot return your items back into our inventory as your custom order is unique to you and your requirements.

Please be sure about the fabric you have chosen and make sure that you have seen a sample before you make a custom order with us.

Cushion Care

We hope your tush is loving your new cush’. And keeping your neck supported during your late night binging or early morning coffee ritual. That’s what they’re for!

Here are a couple of tips to keep your cushion in tip top shape for years to come.

  • Plump them up each day to keep the filling evenly distributed.
  • Rotate them every week to ensure even wear — even if you sat on one all day scrolling the ‘gram on Sunday.
  • Spot clean as needed to prevent permanent stains using a gentle feather and down cleaning fluid. Clean off any dry matter first, and use a clean damp cloth or sponge. Don’t saturate the cushion and allow it to dry fully before putting the cushion cover back on.
  • Professionally clean them once a year or as needed

Here are a couple of tips to keep your cushion in tip top shape for years to come.

  • Plump them up each day to keep the filling evenly distributed. Psst — it takes longer to brush your teeth.
  • Rotate them every week to ensure even wear.
  • Spot clean as needed using a damp cloth or sponge and a gentle cleaning liquid.
  • While professional cleaning is recommended, you can clean them on a gentle or handwash cycle. Use minimal detergent, hot water and set the spin cycle to get the most excess water out of your cushion. Turn them inside out and hang them to dry. Just don’t forget to turn and plump them regularly until they’re fully dry.

Shipping & Delivery

Newline Cushions charge the following for delivery depending on what options you have chosen via Australia Post standard delivery.

  • Cushion Cover $5 flat fee per item
  • Filled Cushion $7 flat fee per item

If you need your cushions urgently, we offer:

  • Express post at a flat rate fee of $15AUD. This is estimated to arrive in 1-2 days.
  • Free postage for orders over $200

This way there are no nasty surprises at the end and you know exactly what you will be paying. Newline believe that customers should not have to pay more depending on where they live, so from Melbourne to Darwin and everywhere in between, our Australian customers pay the same rate.

Newline Cushions parcels are sent via Australia Post using their standard shipping service.

Standard delivery is 2-7 business days for major cities. More remote interstate locations within Australia may experience a longer delivery timeframe. Please keep in mind that these delivery times may not be met if a fabric is on back order. If this is the case we will contact you to advise you of the delay.

For more information on delivery timeframes please visit the Australia Post website here. Delivery times are provided as a guide only and we do not take into account possible delay by external freight services. We cannot be held responsible for any delay in delivery.

All orders are shipped from our Melbourne warehouse and are sent via Australia Post. If you have questions about the arrival of your order, drop us a line at [email protected]pengine.com

Our warehouse team takes a much-deserved break on weekends and public holidays, so orders placed on those days will be shipped the following business day.

You will receive an email notification when your order has been dispatched, to help you track your items.

If you have not received any email communication from us, please contact us via phone to enquire about your order.

We aim to deliver your purchase as quickly as possible, there may be times where we are unable to ship all items within the same delivery due to fabric availability. Please check your despatch email for information about whether items will be despatched together or separately.

No, orders cannot be delivered to PO Boxes or Parcel Lockers.

Yes! Click & Collect is a free service that allows you to order online and pick up your cushions from our kiosk.

We are located on the Lower Level, opposite Pottery Barn at Chadstone Shopping Centre.

We will email you to let you know as soon as your order is ready. Please wait for this email before coming to store to collect.

Payments

We accept credit card Eway and debit card payments as well as payments via PayPal and Afterpay. All payments via credit or debit cards occur on our super secure payment system which uses 256-bit SSL technology.

For our customers who prefer to shop with PayPal, we accept online payments via PayPal. This form of payment is safe and secure with Newline Cushions and the payment details and transaction are handled and processed directly in the PayPal portal.

Newline Cushions has partnered with Afterpay to bring you a simple, interest-free payment plan.

Simply add your selection to your shopping bag, checkout and select Afterpay as your payment option.

To create an Afterpay account you will need:

  • A Visa or Mastercard credit or debit card
  • To be 18 years of age or older
  • To be living in Australia

Afterpay is now offered in-store at Chadstone Shopping Centre and via our online store

Afterpay cannot be used to pay for gift cards

Shop now, take home today and make 4 x interest free payments every 2 weeks.

For full terms and conditions please see afterpay.com.au/terms

Custom Orders

This all depends on the fabric/s you have chosen and how many cushions you require. Once we have all the info we need we are happy to provide you with a no obligation quote.

Being your cushion and fabric experts we can also offer you more cost effective solutions if you are open to this once we know more about your project. We do offer competitive pricing and will be able to find something to suit everyone’s budget.

Short answer - Yes. However we do require a minimum of x4 cushions to be made using the fabric you have supplied.

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